People Operations specialist with Workday experience, Japanese–English business communication, and a growing focus on AI evaluation and process transformation.
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01About
People-first operations, bilingual communication, and systems thinking.
02Experience
Coupang, Amazon, Honda Logistics, and Yen Academy.
03Expertise
Workday, employee lifecycle, HR cases, recruitment, and AI evaluation.
04Contact
Open to global HR operations and people-focused opportunities.
People operations, Japanese fluency, and systems that work.
I am Rudransh Singh Chouhan, a People Operations Specialist working across employee lifecycle management, Workday HCM & Absence, HR case resolution, and Japanese–English business communication.
At Coupang, I own Japan HR operations across contracts, certificates, expenses, employee data and recurring queries, working to a 48-hour SLA with zero breaches to date. I also evaluate Workday AI agents and build structured quality rubrics.
Designated process owner for Japan HR Operations, handling employee services end to end with a 48-hour SLA and zero breaches to date.
Own Japan employee services including contracts, renewals, employment certificates, expenses and recurring inquiry workflows.
Review and action employee leave and absence requests directly in Workday, approving or rejecting submissions against policy.
Triage payroll, compensation, leave, attendance, expense, incentive and personal-information queries across roughly 15 cases per week.
Resolve in-scope cases and escalate complex cases to the appropriate specialist team within the 48-hour SLA.
Maintain employee master data in Workday, including bank account details, legal name changes and profile updates.
Own employment certificate and expense filing end to end, including approval exceptions, revisions and resubmissions; process 5–10 expense filings weekly.
Coordinate contract review and renewal workflows with hiring managers, Employee Relations and Global PSC across Japan and India time zones.
Maintain T&A reports plus weekly and monthly operational reporting, while providing backup coverage across critical HR workflows for a 12-person team.
Proposed a self-categorizing ServiceNow ticket model to reduce manual email categorization and mis-routing; implementation is underway.
Japan HR Operations01 / 03
Amazon採用
Jul 2025 — Oct 2025 · Contract via Careernet
Recruiting Services Associate
Supported Amazon Japan Talent Acquisition through high-volume interview scheduling and candidate coordination across Japan and India.
Ran end-to-end interview scheduling in Amazon Hire, coordinating candidates, recruiters and hiring managers against defined SLA commitments.
Processed roughly 60 scheduling transactions per week against a 24-hour initial-contact SLA.
Aligned interviewer availability, candidate schedules and recruitment calendars across Japan and India time zones.
Served as the primary point of contact for scheduling communications, including confirmations, reschedules and candidate queries.
Maintained recruitment workflow records covering candidate progress, interview status, communication history and stage tracking.
Supported accurate pipeline visibility and a seamless candidate experience during high-volume recruitment operations.
Recruiting Services02 / 03
Honda · Yen Academy業務
Two roles · 2021 — 2024
Japanese Operations & HR Coordination
Two complementary roles spanning Japanese–English business operations, logistics support and end-to-end HR administration.
Honda Logistics India — Japanese Language Interpreter, Translator & AdminApr 2024 — Sep 2024
Served as the primary Japanese-speaking point of contact for customers, internal teams and Japanese stakeholders, resolving parts, shipment and invoice issues.
Supported order management including parts identification, delivery tracking and basic SAP verification.
Interpreted and translated technical, logistics and business documentation between Japanese and English.
Participated in operational audits and process reviews, supporting compliance initiatives and identifying efficiency opportunities.
Yen Academy LLP — Human Resources Coordination SpecialistMay 2021 — Mar 2024
Served as the sole HR resource, owning employee records, HR documentation, attendance administration and personnel data end to end.
Administered employee lifecycle documentation including onboarding records, employment letters, certifications and employee information updates.
Acted as the first point of contact for employee HR queries and coordinated with internal stakeholders through resolution.
Prepared HR reports and maintained operational trackers supporting compliance and management reporting.
Delivered Japanese-language support for coordination between Japanese stakeholders and local teams.
Interpretation · HR Coordination03 / 03
03 — Expertise専門
HR operations. Workday. Japanese. AI evaluation.
My work sits at the intersection of people, process, systems and language — from employee lifecycle operations to enterprise AI quality evaluation.
01
Workday HCM人事
Employee data, absence, job changes, bank details, certificates and lifecycle transactions.
Daily
02
HR Operations業務
Case resolution, contracts, expenses, reporting, documentation and cross-functional coordination.
48h SLA
03
Japanese–English日本語
Professional bilingual communication with on-site interpretation across business and logistics environments.
JLPT N2
04
AI Evaluation評価
Evaluating Workday AI agents across six HCM modules, with rubric design and failure analysis.
6 modules
05
Recruiting Operations採用
Interview scheduling, candidate communication and pipeline coordination across Japan and India.
60 / week
Chapter 04 — Contact
People operations, built for people and systems.
I am open to global People Operations, HR Operations, HRIS, process transformation and Japanese-enabled roles. I bring 4+ years of HR experience, daily Workday use, JLPT N2 Japanese and experience working across international teams.
What I’m open toPeople Operations HR Operations HRIS · Process Transformation Japanese-enabled roles
What I bringWorkday HCM & Absence Employee Lifecycle HR Case Resolution Japanese–English
Based inIndore, India Available for global teams JLPT N2 · English professional
